Shipping policy
Last updated: August 13, 2026
TryCure Organics ships worldwide with tracked shipping on all eligible orders. Shipping costs, where they apply, are shown at checkout before you pay.
Questions about shipping or tracking at any point? Email support@trycure.org or call +1 (661) 570-5476 — we're available 7 days a week and typically respond within 3 to 12 hours.
Worldwide shipping
Yes, we ship worldwide. Delivery availability can vary by destination depending on local carrier coverage, customs restrictions, and other logistics. If we cannot ship to your location after you have placed an order, we will contact you and make it right — including a full refund if we cannot deliver.
Processing time
Orders are typically processed within 1 to 2 business days. Processing is the time it takes to verify, pack, and hand your order to the carrier — it does not include shipping transit time. During holidays, launches, and promotional periods, processing can take slightly longer. If we cannot hand your order to the carrier within that window, we will email you with a revised date, and you may accept it or cancel for a prompt, full refund.
Estimated shipping times
Estimated delivery times begin once your order has been processed and shipped, not from the date you placed it:
- United States: 7 to 15 business days
- Canada: 7 to 15 business days
- Australia and Oceania: 7 to 15 business days
- Europe: 7 to 15 business days
- Latin America: 10 to 15 business days
- Other countries: 10 to 15 business days
These are estimates, not guarantees. Actual delivery can vary with destination, customs processing, carrier operations, local postal services, weather, and holidays.
Tracking
When your order ships, you receive a shipping confirmation email with your tracking number. Tracking can take up to 48 hours to show its first update after shipment, and a temporary gap in tracking updates does not mean your package is lost — international shipments in particular often go quiet between scans. If anything about your tracking looks wrong, contact us and we will review it with you.
Shipping addresses
Please double-check your shipping address before placing your order — you are responsible for providing a complete and accurate address, and, to the extent permitted by applicable law, we are not responsible for delays or failed deliveries caused by an address entered incorrectly or incompletely at checkout. If you spot an address error, contact us immediately: we will do our best to correct it before fulfillment, but we cannot guarantee changes once an order has been processed or shipped.
Delivery confirmation
An order may be considered delivered when the carrier confirms delivery to the address provided at checkout — via tracking status, delivery scans, photos, or other carrier records — subject to applicable law.
If your package is marked delivered but you cannot find it:
- Check around the delivery location and with household members
- Check with neighbors, parcel lockers, reception, or building management
- Allow a little time — carriers sometimes scan "delivered" shortly before the actual drop-off
Still can't find it? Contact us within 7 days of the delivery confirmation so we can open a carrier investigation while the trail is fresh.
Unexpected delays
Sometimes delivery takes longer than estimated for reasons outside our reasonable control — customs clearance, carrier backlogs, severe weather, holidays, or local postal disruptions. A delay does not automatically mean the shipment is lost. If your order is running late, contact us and we will review the tracking and work out the right next step with you.
Customs, duties, and import charges
International orders can be subject to customs inspections, import duties, taxes, or handling fees imposed by the destination country. Unless otherwise stated at checkout, these charges are set by local authorities and are the recipient's responsibility. Customs processing can also extend delivery times — we cannot control either the charges or the timing.
Lost shipments
If tracking suggests your order has been lost in transit, contact us. We will review the shipment history and carrier records, open an investigation where appropriate, and — if the order is confirmed lost — provide a replacement or refund in line with our Return and Refund Policy. As a backstop: if tracking shows no movement for 14 days and the carrier cannot locate the package, we treat the shipment as lost and issue your replacement or refund, subject to applicable law.
If your order is significantly beyond its estimated delivery window, contact us even if tracking is still moving — we would rather look into it early. A shipment is not automatically considered lost just because the estimate has passed, but we will always investigate.
Returned-to-sender packages
Packages occasionally come back to us — usually because of an incorrect or incomplete address, failed delivery attempts, an unclaimed shipment, or a customs issue. If that happens to your order, contact us: depending on the circumstances we can reship it, refund it, or find another resolution. Where a return was caused by incorrect address information provided at checkout, an additional shipping charge for reshipment may apply, where permitted by law.
Damaged packages
If your package arrives visibly damaged, leaking, or otherwise compromised, contact us as soon as possible with:
- Your order number
- Photos of the package, the affected product, and the shipping label
- A brief description of the issue
We will provide a replacement, refund, or another appropriate resolution. You will not be asked to mail a damaged consumable product back to us unless our support team specifically requests it.
Refunds related to shipping
Refunds for lost, delayed, damaged, or incorrectly delivered orders are handled under our Return and Refund Policy. Our 60-Day Money-Back Guarantee starts on the date your order is marked as delivered — so time spent in transit never reduces your 60-day guarantee period.
Payment disputes
If a shipping issue is frustrating you to the point of considering a chargeback, please contact us first — with tracked shipping on every order, most delivery questions are resolved in one conversation. If a payment dispute is filed, we may provide the relevant shipping and transaction records — order confirmation, tracking, delivery records, and related correspondence — to the payment processor or financial institution resolving it. Nothing in this section limits your rights under applicable law or through your payment provider.
Customer support
Email: support@trycure.org
Phone: +1 (661) 570-5476
Business address:
TryCure Organics
3140 W. Main Street
Riverton, Wyoming 82501, United States
Customer support is available 7 days a week and typically responds within 3 to 12 hours.