Refund policy
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Last updated: August 13, 2026
Our 60-Day Money-Back Guarantee
At TryCure Organics, we want every customer to feel confident ordering from us. If you are not satisfied with your purchase, you may request a refund within 60 days from the date your order is marked as delivered.
Your product may be opened, used, partially used, or unopened — it does not matter. And you never need to ship the product back to us: we do not require physical returns to issue an approved refund.
Refund requests must be submitted within the 60-day guarantee period. Requests submitted after that period are not eligible under this guarantee, except where applicable law provides otherwise.
How it works
1. Try your product. We encourage you to use your product consistently and as directed so you can fairly evaluate it — but it does not need to be unopened, and it never needs to be returned, to qualify.
2. Submit your refund request within 60 days of delivery. Email support@trycure.org or call +1 (661) 570-5476. Include your order number (or the name/email on the order), the product involved, and a brief note about your experience. We may ask reasonable follow-up questions to verify the order.
3. We review and refund. Our support team reviews every request. If your request was submitted within the 60-day period and meets this policy, your refund is issued to the original payment method — and you keep the product.
The 60-day deadline
The guarantee period starts on the date your order is marked as delivered — so shipping time never eats into it. For example, if your order is delivered on August 1, you have until September 30 to submit a request.
The product's condition does not affect the deadline: an unopened product does not extend the period, and once the 60 days have passed, the order is no longer eligible under this guarantee, except where applicable law provides additional rights.
Your request counts as submitted the moment you send it — the 60-day clock stops at your submission time, not at our reply.
Refund eligibility
To qualify for a refund under this policy:
- Your request must be submitted within 60 days of confirmed delivery.
- You must provide proof of purchase or enough information for us to locate your order.
- The purchase must have been made through cureorganics.store or another official TryCure Organics storefront that we operate. If you are unsure whether a channel is official, ask our support team.
- You must provide any information our support team reasonably requests to verify the order.
Consumable products — do not mail anything back
Our products include dietary supplements, gummies, capsules, powders, and liquids. For safety and hygiene reasons, please do not mail consumable products back to us unless our support team specifically instructs you to in writing. In approved refund situations you may simply keep or safely dispose of the product. If we ever ask you in writing to send a product back (for example, for a safety investigation), doing so is never a condition of receiving your refund under this guarantee.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, leaking, or not what you ordered, contact us as soon as reasonably possible. We may ask for photos of the product, packaging, or shipping label. Depending on the circumstances we will provide a refund, replacement, or another appropriate resolution — at no cost to you, and generally without requiring you to return anything.
Lost or significantly delayed orders
If your order is confirmed lost in transit or has a significant shipping issue, contact us — we will provide a replacement, refund, or another appropriate resolution. See our Shipping Policy for how shipping investigations work.
Exchanges
Because we do not require physical returns, traditional exchanges usually are not necessary. If you received the wrong product or would prefer a different TryCure Organics product, contact support and we will sort out the options with you.
Subscription and try-before-you-buy orders
For subscriptions, each delivered shipment has its own 60-day guarantee window, starting on the date that shipment is marked as delivered. Requesting a refund for one shipment does not by itself cancel your subscription — you can cancel at any time as described in our Purchase Option Cancellation Policy.
For try before you buy orders you keep, the 60-day guarantee window starts on the date you are charged.
European Union and United Kingdom customers
If you are in the EU or UK, you have a statutory right to withdraw from a distance purchase within 14 days of delivery, without giving any reason. To exercise it, tell us within that period by email or phone — a clear statement is enough, no special form required. We will refund the full price, including standard outbound shipping, no later than 14 calendar days after you tell us. Products sealed for health or hygiene reasons lose the statutory withdrawal right once unsealed — but our 60-Day Money-Back Guarantee still applies to opened products, so in practice you are covered either way.
Nothing in this policy restricts statutory consumer rights that cannot legally be waived. Where the law gives you rights beyond our guarantee, those rights continue to apply — our guarantee is in addition to them, not instead of them.
Refund processing
Approved refunds are issued to the original payment method and cover the full amount you paid for the order, including standard shipping charges. Please allow up to 10 business days for us to process the refund; your bank or card issuer may need additional time before it appears on your statement. Refunds for EU/UK statutory withdrawals are issued no later than 14 calendar days after you tell us you are withdrawing. If more than 15 business days have passed since your refund was approved and you still don't see it, contact us and we will trace it.
Payment disputes
If anything about an order or charge concerns you, contact us first — our refund process above is faster and simpler than a bank dispute, and requires no paperwork from you. One practical note: if a chargeback is already open on a transaction, payment systems typically lock that transaction, which can prevent us from issuing our own refund until the dispute is closed.
When responding to a payment dispute, we may provide the relevant records — order information, delivery records, refund history, this policy, and related correspondence — to the payment processor or financial institution resolving it. Nothing in this section limits your rights under applicable consumer protection laws or through your payment provider.
Governing law
This policy is governed by the laws of the State of Wyoming and the United States, subject to any mandatory consumer protection laws that apply based on where you live. Nothing in this policy excludes, restricts, or overrides consumer rights that cannot legally be waived.
Customer support
Email: support@trycure.org
Phone: +1 (661) 570-5476
Business address:
TryCure Organics
3140 W. Main Street
Riverton, Wyoming 82501, United States
Customer support is available 7 days a week and typically responds within 3 to 12 hours.