Refund policy
Last updated: September 19, 2026
Our 60-Day Money-Back Guarantee
At TryCure Organics, we want every customer to feel confident ordering from us. If you are not satisfied with your product for any reason, return it to us within the guarantee window and we will refund you.
Refund requests are accepted any time within 60 days after the date your order is marked as delivered. Requests submitted after day 60 are not eligible under this guarantee, except where this policy or applicable law provides otherwise.
Your product may be opened, used, partially used, or unopened. To receive a refund, the product must be shipped back to our returns warehouse, and the cost of return shipping is paid by you. Your refund is issued once the return has been received. This applies to every return we accept, whether you are claiming the guarantee or you have simply changed your mind.
How it works
1. Request your return within 60 days after delivery. Email support@trycure.org. Include your order number (or the name and email on the order), the product involved, and a brief note about your experience. We may ask reasonable follow-up questions to verify the order. We will reply with your return instructions and the address of our returns warehouse in Gardena, California, USA.
2. Ship the product back at your own cost. Pack every item from the order, opened or unopened, used or unused, and send it to the return address in your instructions using a tracked shipping service. Keep your postage receipt and send us the tracking number. The return must be posted within 14 days of receiving your return instructions. Return postage is your responsibility and is not reimbursed. We do not provide prepaid return labels.
3. We receive the return and refund you. Once your return arrives at our warehouse and is matched to your order, we issue your refund to the original payment method within 10 business days of receipt. We can only refund a return that reaches us. If a return is lost, undelivered, or sent to any address other than the one in your instructions, we are unable to issue a refund, which is why a tracked service matters.
Return shipping costs
You pay for return shipping on every return, including returns under the 60-Day Money-Back Guarantee. You may use any carrier you like, as long as the service is tracked. You pay the carrier directly; nothing is deducted from your refund for the return itself, and nothing is added to it.
• Returns are shipped to our returns warehouse in Gardena, California, USA. International customers are responsible for the postage and for any customs charges on the return. Mark the parcel as returned goods.
• Return postage, packaging, and any customs charges on the return are not refunded.
• Products sent back without a return request, or to a different address, cannot be matched to your order and may not be refunded.
• The only exceptions are orders that arrive damaged, defective, or incorrect, or that are lost in transit to you. Those are resolved at no cost to you, as described below.
Refund eligibility
To qualify for a refund under this guarantee:
• Your request must be submitted within 60 days after confirmed delivery.
• You must provide proof of purchase or enough information for us to locate your order.
• The purchase must have been made through trycure.org or another official TryCure Organics storefront that we operate. Purchases from unauthorized resellers are not covered.
• The product must be returned to the address in your return instructions, using a tracked service, and must be received by us.
• You must provide any information our support team reasonably requests to verify the order or the return.
• The order must be within the fair use limits below.
What your refund covers
Approved refunds under this guarantee cover the product price of the order. Original shipping and handling charges and the cost of returning the product are non-refundable, except where the item was damaged, defective, or incorrect, where the order was lost in transit, or where applicable law requires otherwise (including EU and UK statutory cancellations, see below).
Please allow up to 10 business days from the date we receive your return for us to process the refund; your bank or card issuer may need additional time before it appears on your statement. If more than 15 business days have passed since we confirmed receipt and you still do not see it, contact us and we will trace it.
Fair use
This guarantee exists so genuine customers can try our products with confidence. To keep it sustainable:
• The guarantee covers up to one refunded order per customer within any 12-month period. Further requests in that period may be declined, reviewed individually, or approved only in part.
• Refunds are limited to a reasonable personal-use quantity of a product. Bulk purchases made for resale are not covered.
• We may decline requests where we reasonably determine the guarantee is being abused, for example duplicate accounts used to bypass these limits or false order information.
• These limits never apply to damaged, defective, incorrect, or lost orders, and they never reduce any refund or remedy you are legally entitled to receive.
The guarantee deadline
The window is measured from the date your order is marked as delivered, so shipping time never eats into it. For example, if your order is delivered on September 1, you can request a refund any day up to October 31.
Your request counts as submitted the moment you send it: the clock stops at your submission time, not at our reply. Once you have your return instructions, the product must be posted within 14 days. An unopened product does not extend the period, and once the window has passed, the order is no longer eligible under this guarantee, except where applicable law provides otherwise.
Damaged Items
If you receive a damaged, defective, leaking, or incorrect item, please email our support team at support@trycure.org within 48 hours of delivery, with your order number and photos of the product, packaging, and shipping label.
If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
We will provide a replacement, a refund, or another appropriate resolution at no cost to you, and you will not be asked to pay for return shipping. For safety and hygiene reasons, do not mail a damaged consumable product back unless our support team asks you to in writing.
Lost or significantly delayed orders
If your order is confirmed lost in transit or has a significant shipping issue, contact us: we will provide a replacement or a refund. See our Shipping Policy for how shipping investigations work. No return is involved, because there is nothing to return.
Exchanges
If you would prefer a different TryCure Organics product, contact support. An exchange is handled as a return of the original order under the process above, with the new product placed as a new order. If you received the wrong product, that is covered under damaged, defective, or incorrect items and costs you nothing.
Customers in the EU, the UK, Norway, Iceland and Liechtenstein: your right to cancel
If you live in the European Union, the United Kingdom, Norway, Iceland or Liechtenstein, you have a legal right to cancel this purchase without giving any reason. This right is separate from, and in addition to, the 60-Day Money-Back Guarantee described above.
How long you have. You can cancel at any time from the moment you place your order until 14 days after the day you, or someone you name other than the carrier, receive the goods. If your order arrives in more than one parcel, the 14 days runs from the day you receive the last parcel.
How to cancel. Email support@trycure.org, or write to TryCure Organics, 3140 W. Main Street, Riverton, Wyoming 82501, United States. Any clear statement that you are cancelling is enough. You may use the model cancellation form at the end of this policy, but you do not have to. Sending your notice before the 14 days is up is enough; it does not matter when it reaches us.
Sending the goods back. If your order has already been dispatched or delivered, you must send it back without undue delay and in any case within 14 days of telling us you are cancelling. You pay the direct cost of return shipping. The simplest and cheapest option is to refuse the parcel at the door or leave it uncollected at the pickup point, which returns it to us automatically at no cost to you.
Your refund. We refund the price you paid, including the standard outbound delivery charge, using the same payment method you used. We may withhold the refund until we have received the goods back, or until you send us proof that you have posted them, whichever happens first. Once one of those has happened, we refund within 14 days.
Deductions. You may handle the goods as you would in a shop, to check what they are and how they work. If you handle them beyond that and their value drops as a result, we may deduct that loss from your refund.
When this right does not apply. Goods sealed for health protection or hygiene reasons cannot be returned under this right once the seal is broken. Our supplements, mouthwash, serums and topicals are supplied sealed for this reason. If you have unsealed the product, the 60-Day Money-Back Guarantee above still applies to you.
Nothing in this policy limits statutory rights that cannot legally be waived. Where the law gives you rights beyond our guarantee, those rights continue to apply: our guarantee is in addition to them, not instead of them.
Subscription orders
Our 60-Day Money-Back Guarantee applies to the first shipment of a subscription, with the window running for 60 days after that shipment is marked as delivered, and with the same return requirement. For try before you buy orders you keep, the guarantee window is measured from the date you are charged.
Renewal shipments work differently, because your subscription is fully under your control: you can cancel, pause, or skip at any time.
• Before a renewal ships: contact us at any time after a renewal charge and before that order ships, and we will cancel the shipment and refund the charge in full, including shipping, no questions asked. Pre-shipment renewal refunds do not count toward the fair use limit above.
• After a renewal ships: we can no longer stop the parcel, but you can still cancel the purchase. Contact us and we will register your cancellation, stop all future renewals, and refund the order once the parcel comes back to us or you send us proof that you have posted it. The easiest route is to refuse the parcel on delivery, which returns it to us at no cost to you. Return shipping is otherwise paid by you, under the process above. If you are in the EU or UK, use the statutory right to cancel described in the section above. To avoid an unwanted renewal altogether, cancel at least 24 hours before your billing date, or contact us before the order ships.
• Our error, always refunded: if a renewal charge is processed after you cancelled, we will refund it in full, including shipping, whether or not the order has shipped. Damaged, defective, incorrect, or lost renewal shipments are always resolved at no cost to you.
Requesting a refund for one shipment does not by itself cancel your subscription; you can cancel at any time as described in our Subscription Policy.
Payment disputes
If anything about an order or charge concerns you, contact us first. Our return and refund process above is faster and simpler than a bank dispute. One practical note: if a chargeback is already open on a transaction, payment systems typically lock that transaction, which can prevent us from issuing our own refund until the dispute is closed.
When responding to a payment dispute, we may provide the relevant records, such as order information, delivery records, return records, refund history, this policy, and related correspondence, to the payment processor or financial institution resolving it. Nothing in this section limits your rights under applicable consumer protection laws or through your payment provider.
Governing law
This policy is governed by the laws of the State of Wyoming and the United States, subject to any mandatory consumer protection laws that apply based on where you live. Nothing in this policy excludes, restricts, or overrides consumer rights that cannot legally be waived.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract. You are not required to use it.
To: TryCure Organics, 3140 W. Main Street, Riverton, Wyoming 82501, United States. Email: support@trycure.org
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
Customer support
Email: support@trycure.org
Business address:
TryCure Organics
3140 W. Main Street
Riverton, Wyoming 82501, United States
Customer support is available 7 days a week and typically responds within 8 hours.