Frequently Asked Questions
Answers about ordering, shipping, refunds, and our products — and how to reach a real person when you need one.
FAQS
Orders & Shipping
How long does shipping take?
Orders are processed within 1 to 2 business days. After that, estimated delivery is 7 to 15 business days for the United States, Canada, Australia, and Europe, and 10 to 15 business days for other countries. Every order ships with tracking. Full details are in our Shipping Policy.
How do I track my order?
Use the tracking link in your shipping confirmation email, or look it up anytime on our Track Your Order page. Tracking can take up to 48 hours to show its first update after shipment — a quiet gap doesn't mean your package is lost.
Do you ship worldwide?
Yes. Shipping costs, where they apply, are shown at checkout before you pay. We cover any import duties and taxes, so there is nothing extra to pay on delivery. See our Shipping Policy for details.
FAQS
Refunds & Subscriptions
What is your refund policy?
Every order is covered by our 60-Day Money-Back Guarantee°. See our Refund Policy for full details.
How do I request a refund?
Email support@trycure.org (7 days a week, replies within 8 hours) with your order number and a brief note about your experience, or use our contact page. Approved refunds go back to your original payment method within 10 business days.
How do I cancel my subscription?
Cancelling is as easy as signing up: use the manage-subscription link in any order or renewal email, or log in to the subscription portal and cancel there. Cancellation takes effect immediately. Full terms are in our Subscription Policy. You can also email us and we'll handle it for you.
FAQS
Product & Safety
When will I see results?
Everyone is different, and individual results vary.* Supplements work best taken consistently as directed on the label over time — they support your body's normal functions rather than acting overnight.
Are your products FDA approved?
Dietary supplements are not required to be FDA approved. Our products are produced under strict manufacturing standards. These statements have not been evaluated by the Food and Drug Administration; our products are not intended to diagnose, treat, cure, or prevent any disease.†
Should I talk to a doctor before taking a supplement?
Yes — consult your healthcare provider before starting any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.‡
Are your products safe for children?
Some of our products are specifically formulated for children and say so on the label — those should be given only as directed, and purchased by an adult. Adult formulas are not for children. When in doubt, ask your pediatrician, and keep all supplements out of children's reach.
Still have questions?
Support: 7 days a week. Typical reply time: within 8 hours.
* Individual results may vary. Testimonials and reviews reflect individual experiences and are not guaranteed outcomes.
† These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
‡ Consult your healthcare provider before starting any supplement regimen, especially if you are pregnant, nursing, taking medication, or have a medical condition.